Before the cohort starts
Email emmanuel@vocaliscoach.com from the account address with your provider reference or transfer receipt. We review requests individually before the cohort starts.
Instalments
If you chose two instalments, the first payment reserves the place. Cancelling before the start does not automatically cancel the second instalment; contact us first so we can adjust the plan.
After the cohort starts
Once a cohort has started, or a paid lab-access period has been used, refunds are not automatic. We will still look at genuine circumstances, duplicate payments and provider errors.
Fees and timing
Any refund is returned through the original payment method where possible. Flutterwave or bank fees may be deducted. Timing depends on the provider and your bank.
Duplicate payments and chargebacks
If you were charged twice or the amount is wrong, email us before raising a chargeback; a duplicate is usually faster to reverse directly. A chargeback may pause access while it is investigated.
Not a substitute
This is a plain-language summary, not legal advice, and it does not limit any right you have under applicable consumer law. The terms of use at /terms apply alongside it.